Privacy Policy

Introduction

CAA's ongoing commitment to protect the privacy and confidentiality of your personal information is addressed in this Privacy Policy. Our policy complies with the requirements of the Personal Information Protection and Electronic Documents Act of Canada and the Canadian Standards Association Model Code for the Protection of Personal Information.

The Privacy Policy explains our commitment to respect and protect your personal information. We want you to know why we need your personal information, how the confidentiality of this information is protected, and how you can find out what information concerning you is recorded.

Accountability

CAA is responsible for your personal information under its control. We have appointed a Chief Privacy Officer who is accountable for CAA's compliance to this Privacy Policy.

Identifying Purposes

We will identify the purposes for which personal information is collected by us at or before the time the information is collected.

YOUR FILE: Personal information is the information that relates to you, that identifies you as a customer of CAA, and that allows us to provide services and information directly to you. CAA will advise you when and why a file containing personal information is opened. We ask you for your personal information so that we can:

  • understand your needs;
  • determine if our products and services meet your needs;
  • inform you about our products and services, or those of our CAA Member Clubs or partners, that we believe may be of interest to you; or
  • comply with the law.

Of course, you can choose not to provide us with some or all of your personal information. However, this choice may not enable us to provide you with the product, service, or information that you requested or that could be offered to you.

Consent

Your knowledge and consent are required for the collection, use, or disclosure of your personal information. We only collect, use, or disclose personal information for purposes we believe you would consider appropriate under the circumstances. When you become a customer of CAA, we may use your name and address for general mailing purposes. We believe you would also expect us to contact you to advise you of new and existing services that may be of interest to you. From time to time, we will inform you of such services via direct marketing. Direct marketing material is usually delivered to you by mail, telephone or electronic means. You may choose not to receive these offers and have your name deleted from our direct marketing lists.

Third-Party Disclosure: The names, addresses and telephone numbers of our customers may be transmitted to a trusted third-party mailing service in order to inform you of products and services that we offer (or that we and our CAA Member Clubs or partners jointly offer) and that we believe may interest you. Our CAA Member Clubs are required to have a policy in place that complies with the requirements of applicable federal or provincial privacy legislation in Canada and the Canadian Standards Association Model Code for the Protection of Personal Information. Depending of the circumstances, we may require our partners to have a policy in place that complies with the requirements of applicable federal or provincial privacy legislation in Canada and the Canadian Standards Association Model Code for the Protection of Personal Information.

Except as set out in this policy, or as required by law, CAA does not sell or disclose any of your personal information to any other organization and CAA will not transmit personal information to third parties without first obtaining your written consent to do so. CAA may, however, disclose information in the following cases:

  • to our lawyer;
  • to a police force, if required by law;
  • to a person authorised by a law or collective agreement;
  • to a government agency which can oblige us to do so;
  • in emergency situations in which the life, health or safety of a customer is in danger;
  • to all other persons authorised by law;
  • to an authorised contractor providing service to you;
  • to another person for the development, enhancement, marketing or provision of any of CAA 's products or services on our behalf that we believe may be of interest to you;
  • to an agent retained by CAA in connection with the collection of the your account;
  • to credit grantors and reporting agencies;
  • to a person who, in the reasonable judgement of CAA , is seeking information as your agent; or
  • a third party or parties, where the customer consents to such disclosure.

Limiting Collection

We only collect the information that we need in order to deliver services and information to you. We do not use techniques to collect personal information about you without your knowledge.

Limiting Use, Disclosure, and Retention

We do not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required by law.

RETENTION: Your personal information is retained only as long as necessary for the fulfilment of those purposes. CAA does not keep your personal information if it is no longer needed for the purposes required or as required by law.

Accuracy

Your personal information is kept as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Safeguards

We protect your personal information by using safeguards that are appropriate to the sensitivity of the information.

OUR EMPLOYEES' RESPONSIBILITIES: Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.

KEEPING YOUR PERSONAL INFORMATION CONFIDENTIAL: Your personal information is secure within CAA. We have comprehensive security controls to protect against non-authorised access, use, alteration, duplication, destruction, or disclosure.

  • We may use other partners to offer products and services. These partners never have access to our list of customers. We always use the services of a third party specialised in mailing list treatment, with which a confidentiality agreement has been signed beforehand.
  • Our safeguards protect personal information against loss or theft, regardless of the format in which it is held.
  • We have strict procedures in place with respect to destroying, deleting or disposing of personal information when it is no longer required for the purposes set out in this policy, or by law.

Openness

We will make our complete policies and practices relating to the management of your personal information readily available to you.

Customer Access

Upon request in writing, you will be informed of the existence, use, and disclosure of your personal information and you will be given access to that information. We will assist any customer who informs us that they need assistance in preparing a request concerning personal information. You may challenge the accuracy and completeness of the information and have it amended as appropriate.

ACCESSING YOUR PERSONAL INFORMATION FILE: If you wish to review or verify the personal information in your file or find out to whom we have disclosed it, you can do so by writing to us at the following address:

CAA Chief Privacy Officer
1145 Hunt Club Road, Suite 200
Ottawa, Ontario K1V 0Y3
or fax us at 613.247.0118
or e-mail us at info@national.caa.ca

CAA has thirty (30) days to reply to a request for access to a file. CAA can refuse access to a file in certain circumstances.

ACCURACY OF YOUR FILE: You can ask to delete or correct any information contained in your file. The request for correction must be made by writing to us, either by mail at the above-mentioned mailing address, or by fax at the above-mentioned number, or by e-mail at the above-mentioned e-mail address. CAA has thirty (30) days to reply.

Challenging Compliance

You can address any challenge concerning our compliance with this Policy to our Chief Privacy Officer.

INTERNET RELATED POLICIES

When you visit www.caa.ca without registering or otherwise interacting with the site, your personal information and e-mail address are not recorded. CAA provides a number of services via www.caa.ca. To access these services, CAA may require you to identify yourself or provide personal information. We use the information you have provided to help us serve you better. We will require personal information when you make purchases, take part in surveys, or request information on the products and services offered by CAA, its Member Clubs, and its partners.

We do not send unsolicited e-mail. If you add your name to an e-mail subscriber's list on our Website, you authorize CAA to send to you personalized messages from time to time. These messages contain information about services offered by CAA, its Member Clubs, and its partners that we think may be of interest to you. At no time do CAA's advertisers, partners, or third parties have access to your confidential information. You may cancel your subscription to these e-mail messages at any time.

We use standard Web server log files to help us count visitors and evaluate our site's technical capacity. We use this information to find out how many people visit our web site and to make our pages more useful to our visitors.

When you leave our web site: This policy discloses the privacy practices for our Web site. However, our site contains links to other sites. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the Privacy Policies of all Web sites you visit, especially if you share any personal information.

1 This statement addresses the privacy policy of the Canadian Automobile Association. The Canadian Automobile Association is a federation of membership organizations in Canada. To obtain the privacy policy of one of our Member Clubs, please contact the Club directly.